Refund Policy

Dear Valued Customers,

We understand that sometimes circumstances have changed for you or you furry friends. Animal Necessity will replace or refund product for retail purchases made from this website that grants a refund for one of the following reasons:

  • Product arrived damaged or opened.
  • Pet became ill and was not able to continue with supplementation
  • Pet was not able to swallow supplement due to size.
  • Pet passes and owner has unopened product
  • Palatability - Pet does not like the taste

Please contact our sales team at 1-800-721-1310 to speak to us about your return or refund. We return or refund on a case by case basis.

Damaged Product:

If you have received a damaged product we will ask that you return that product to us for our inspection and we will be sure to work quickly to get you out a new supply. Once again please feel free to call or email us with any problems or concerns. In any of these cases- the returned product should not be missing more than one weeks worth of dosing.

Expired Product:

Animal Necessity will replace expired product with existing new product of the same SKU. In the event the product has been deemed discontinued, we will refund on a case by case basis.

Refund or Replacement?

An Animal Necessity representative will handle each request on a case by case basis. Please contact Animal Necessity to discuss which method best applies to your situation.

Product Returns/Refunds from one of our Authorized Dealers:

If you need assistance with having an Animal Necessity product returned or refunded through one of our Authorized Dealers, please contact us at 1-800-721-1310 and we will be happy to assist.

Please note: Any returned product must have at least 6 or more months of expiration left stamped on the bottle.

To initiate a return, please call customer service at 1-800-721-1310


The Animal Necessity Team

Don't just take our word for it over
50,000,000 doses administered worldwide

Here are a few real-life success stories from pet owners who have used Ocu-GLO® and seen improvements in their pet's eye health:


Patented & Clinically Proven

A Placebo-controlled Double-masked Pilot Study was conducted by the University of Cambridge UK and found the effectiveness of Ocu-GLO® in dogs. Click the button below to read the research below.